REQUEST → CONTEXT → RESOLUTION OR HANDOFF
Service & Support
Service slows down when information has to be assembled manually. ORQENIO connects the request, customer history and approved knowledge so the next action becomes clear faster.
TYPICAL STARTING POINT
When context is missing, work gets stuck.
Employees search chats, PDFs and notes for information.
History gets lost during handoffs.
Service cases do not create clean tasks or follow-ups.
TARGET STATE
Requests can be classified faster, relevant information found and, when needed, handed to a person with the full context.
Identify the request
→Load customer history
→Use relevant knowledge
→Prepare a response or human handoff
RELEVANT BUILDING BLOCKS
Use only the components that actually solve the problem.
Service
WhatsApp & Communication
Match incoming messages to the right customer, understand the context and prepare reliable next steps.
Explore service →ServiceKnowledge Management
Structure knowledge from PDFs, documents, websites, chats and experience so people and AI can use it.
Explore service →ServiceAI Agents & Concierge
Assistants that use customer context and knowledge, answer questions and prepare permitted actions through natural language.
Explore service →ServiceCRM & Relationship Management
Bring customer context from contacts, companies, communication, opportunities, follow-ups and open items into one shared history.
Explore service →COMMON QUESTIONS
The questions behind the problem.
Knowledge
What is a webhook?
A webhook automatically informs another system when an event occurs. For example, a new message can trigger a follow-up process immediately without constant polling.
Open answer →KnowledgeWhat is MCP and why is it useful?
MCP stands for Model Context Protocol. It provides a standardized way to connect AI systems with approved data sources and tools so an assistant can do more than answer questions and can act within defined permissions.
Open answer →KnowledgeWhat does RAG mean in AI?
RAG stands for Retrieval-Augmented Generation. An AI system first retrieves relevant information from approved knowledge sources and then uses it as context for its answer.
Open answer →KnowledgeWhat is an AI agent?
An AI agent is an AI-based system that pursues a goal, processes information and can use tools or systems within defined rules. What matters is its actual scope, permissions and controls.
Open answer →START CONCRETELY
Do not start with a major transformation project.
A clearly scoped bottleneck is enough to start. We review data, communication, systems and the next useful step, then turn it into a small reliable pilot.